Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide to us when you inquire about our services, book a property, or communicate with our team. This may include:

• Full name and contact details (email address, phone number)
• Company name and employment details
• Passport or identification numbers (when required for rental agreements)
• Payment and billing information
• Preferences regarding property type, location, and amenities
• Emergency contact information

Technical Information

When you visit our website, we may automatically collect technical data including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website or source
• Cookie data (see our Cookie Policy for details)

Third-Party Information

We may receive information about you from corporate HR departments, relocation agencies, or other third parties involved in coordinating your housing arrangements, but only with appropriate authorization.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Service Delivery

• Processing rental applications and preparing lease agreements
• Coordinating property viewings and move-in arrangements
• Providing local support and maintenance services during your stay
• Managing billing, payments, and security deposits
• Communicating important property information and updates

Business Operations

• Improving our services and property offerings
• Conducting customer satisfaction surveys and gathering feedback
• Maintaining records for accounting and tax purposes
• Analyzing usage patterns to enhance website functionality

Legal Compliance

• Complying with Malaysian regulations and tax requirements
• Responding to legal requests and preventing fraudulent activity
• Protecting the rights and safety of our clients and staff

3. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law. Specific retention periods include:

• Rental agreements and related documents: 7 years after lease termination (for tax and legal purposes)
• Payment records: 7 years from the date of transaction
• Inquiry and contact information: 2 years from last contact if no service agreement was established
• Website analytics data: 26 months from collection

After these periods expire, we securely delete or anonymize personal data unless we are legally required to retain it longer.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with the following categories of recipients:

Service Providers

• Property owners and building management companies
• Maintenance and repair contractors
• Payment processors and financial institutions
• IT service providers and website hosting companies

Corporate Clients

For employees placed through corporate arrangements, we share relevant information with the employing company's HR department as necessary for billing, coordination, and support purposes.

Legal Requirements

We may disclose personal information when required by Malaysian law, court order, or to protect legal rights, including cooperation with law enforcement or tax authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or misuse:

• Encryption of sensitive data during transmission and storage
• Access controls limiting who can view personal information
• Regular security assessments and updates to systems
• Staff training on data protection and confidentiality
• Secure disposal of physical and electronic records

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.

6. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis), though this may affect our ability to provide services
• Right to Limit Processing: Request that we limit how we use your personal information in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider where technically feasible

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +60 3-6287 3941
Address: 55 Jalan Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia

We will respond to your request within 21 days as required by Malaysian law. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. International Data Transfers

Your personal information is primarily stored and processed in Malaysia. If we need to transfer data outside Malaysia (for example, when using cloud storage providers with international infrastructure), we ensure appropriate safeguards are in place to protect your information in accordance with Malaysian data protection standards.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to active clients
• Providing notice during your next interaction with our services

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: